Falls Church, Virginia – July 24, 2025. In a powerful and timely episode of AGA’s Accountability Talks podcast series, Norbert Howard, Federal Practice Lead at 11th Hour Service, offers federal employees and leaders, industry, and decision-makers a rare dual-perspective looking at government accountability—from inside government and as a private-sector advisor.
Hosted by Paul Marshall, the conversation dives into the challenges and opportunities of transitioning from government to consulting. With over 30 years of federal experience within FM, IT, Audit and modernization, and currently at 11th Hour Service, a firm known for delivering forward-leaning, mission-focused solutions to complex and diverse government challenges, Norbert’s insights resonate with those who live and lead in the public sector every day.
“There’s a lot of talent in the federal workforce,” Norbert said. “But to thrive as a consultant, you’ve got to transform your mindset. The pace is different. The expectations are different. You’re no longer the recipient of services—you’re providing them. It’s a shift, but it’s a rewarding one.”
Throughout the episode, Norbert reflects on his transition from federal service to private consulting, offering guidance for professionals considering the same move. He speaks candidly about what it takes to succeed in the private sector: the importance of professional certifications, staying technologically current, and embracing the faster-paced, client-centered nature of consulting.
“Each one has a story. I started with the CPA because that’s what accounting programs geared you toward, but along the way, I picked up the CMA, CIA, CISA, CGFM, and PMP. Each matched where I was in my career. Certifications show clients and firms that you’re serious, and they open doors.”
He also highlighted how staying current with technology, especially in areas like AI, data analytics, and open platforms, is no longer optional. It’s essential for anyone hoping to lead change, whether inside the government or advising from the outside.
For federal leaders, program managers, and industry alike, Norbert’s reflections are a useful reminder that accountability, transformation, and innovation are deeply connected, and that sustained improvement starts with clarity, collaboration, and a commitment to learning and being intentional.
Norbert leaves listeners with a clear and empowering message:
“Have a little more confidence. Don’t think that, hey, you’re not good enough. Yes, you are… You have knowledge you may not even realize is valuable.”
🎧 Listen to the full podcast: AGA Podcast featuring Norbert Howard
About 11th Hour Service
11th Hour Service is a trusted Global Professional Services Provider serving government and commercial clients. The firm offers customized solutions based on proven results that focus on advancing an organization’s ability to achieve its mission. The 11th Hour Service culture was built on integrity, empowerment, and our commitment to continuous improvement and being result-driven. The firm’s experience spans nearly 20 years and is focused across several domains, including enterprise risk management, analytics and automation, financial management, human capital development, information and systems management, and value chain management. Go to 11thhourservice.com for more info.
