JOB number: 4851

Advisory Consultant, Business Operations Specialist

Washington, DC, United States

Position: Advisory Consultant, Business Operations Specialist
Location: Washington, D.C. / Arlington, VA
Clearance: Secret Clearance required
Education: Bachelor’s degree required
Years of Experience: 3+ years of relevant experience
Work Arrangement: Must be willing to be located on-site at the Pentagon up to 5 days a week

Office/ Directorate Overview:

The Business Operations Office serves as the operational backbone for the senior OSW Staff office, providing strategic workflow and task management, administrative governance, records compliance, and executive support services across the organization. The office is responsible for facilitating seamless coordination between internal leadership, subordinate directorates, and external Department of War (DoW) stakeholders. By standardizing administrative workflows, overseeing executive taskings, maintaining comprehensive digital records, and managing travel requests, the Business Operations Office ensures operational continuity, accountability, and mission readiness for senior leadership.

Position Description:

The Business Operations Specialist provides essential operational, administrative, and correspondence management support to a senior OSW Staff Business Operations Office. This role oversees day-to-day task workflows, manages correspondence and task tracking via the Correspondence and Task Management System (CATMS), maintains electronic records using SharePoint Online, facilitates defense travel requests, and handles a wide range of operational requirements. The candidate must demonstrate strong familiarity with CATMS, exceptional organizational capability, rigorous attention to detail, and proactive problem-solving to ensure rapid turnaround and compliance with DoW and OSW Staff operational standards.

Key Responsibilities:

  • Manage end-to-end official correspondence, executive taskings, and action items across the OSW Staff utilizing the Correspondence and Task Management System (CATMS), ensuring timeliness, accuracy, and proper routing.
  • Administer, organize, and maintain digital records repositories, file plans, and document libraries within SharePoint Online in accordance with DoW records management policies.
  • Provide defense travel request support, assisting staff with travel authorizations, itineraries, and approvals.
  • Monitor, track, and report on task suspense dates and workflows in CATMS, coordinating with action officers and leadership to resolve roadblocks and prevent bottlenecks.
  • Review outgoing executive communications, correspondence packages, formal memorandums, briefings, and documentation for strict adherence to formatting, style guidelines, and quality standards.
  • Support daily office operations, coordination meetings, and administrative deliverables.
  • Execute ad hoc tasks, special administrative projects, and analytical support as assigned by office leadership to maintain peak operational tempo.

Required Skills & Experience:

  • Bachelor’s Degree plus 3+ years of relevant experience in task management, correspondence management, and administrative operations.
  • Strong skills and hands-on experience working in the Correspondence and Task Management System (CATMS) as part of correspondence and task management responsibilities, tracking, and action item routing.
  • Deep practical knowledge and hands-on experience using SharePoint Online for document lifecycle and records management.
  • Demonstrated experience supporting or operating within the Department of War (DoW) and senior OSW Staff environments.

Desired Expertise & Competencies:

  • Advanced proficiency in SharePoint Online administration, site management, permissions, list creation, and document architecture. Knowledge of Metadata tag best practices.
  • Strong understanding of DoW and OSW Staff governance, hierarchy, official correspondence guidelines, and executive workflows.
  • Working knowledge of defense travel systems, policies, and regulations.
  • Exceptional organizational, workflow-tracking, and multitasking skills with a demonstrated ability to thrive in a fast-paced executive headquarters environment.
  • Outstanding oral and written communication skills with strong executive presence and inter-office coordination capability.
  • Meticulous attention to detail and proofreading skills, ensuring polished, error-free staff packages.
  • Proven work ethic, self-motivation, reliability, and capability to operate independently or collaboratively under tight deadlines.

11th Hour Service is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For additional info please click the links below:

EEO is the Law Poster – English (Link)
EEO is the Law Poster Supplement (Link)
Pay Transparency Nondiscrimination Policy (Link)

If you are interested in applying for employment with 11th Hour Service and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department or email HR@11thhourservice.com.

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